Effective Date: August 1, 2026

Last Updated: August 1, 2026

1. Introduction

Royal Wash and Detail ("Royal Wash and Detail," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website [royalwashanddetail.cim] (the "Website") or use our car washing, detailing, and related services (the "Services"), how we use and protect that information, and the choices you have.

By using our Website or Services, you agree to the practices described in this policy. If you do not agree, please do not use the Website.

2. Information We Collect

Information you provide to us

When you book an appointment, request a quote, contact us, sign up for offers, or pay for services, you may give us:

• Contact information: your name, email address, phone number, and mailing or service address (for example, if we come to you for mobile detailing).

• Vehicle information: the make, model, year, color, license plate, and condition of your vehicle, along with any notes or special requests you share.

• Appointment details: the services you select, preferred dates and times, and booking history.

• Payment information: when you pay online or in person, payment is handled by a third-party payment processor. We do not store full credit or debit card numbers on our own servers. We may receive limited details, such as the card type, the last four digits, and the transaction amount.

• Photos: before-and-after photos of your vehicle taken while performing services, and any photos you send us when requesting a quote.

• Communications: messages, reviews, or feedback you send us by email, text, phone, social media, or our contact form.

Information we collect automatically

When you visit the Website, we and our service providers may automatically collect:

• Your IP address, browser type, device type, and operating system.

• Pages viewed, links clicked, the date and time of your visit, and the website that referred you.

• Approximate location based on your IP address.

• Information gathered through cookies and similar technologies (see Section 5).

Information from third parties

We may receive information about you from booking and scheduling platforms, payment processors, review sites, and social media platforms if you interact with us there.

3. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, perform, and follow up on appointments and services.

• Process payments, issue receipts, and prevent fraud.

• Respond to your questions, quotes, and requests.

• Send service reminders, updates, and receipts.

• Send promotions, discounts, and news, where you have agreed to receive them or where permitted by law. You can opt out at any time.

• Document the condition of your vehicle and resolve any claims or disputes.

• Operate, maintain, secure, and improve our Website and Services.

• Understand how visitors use our Website and measure our advertising.

• Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your personal information. We share it only in the following situations:

• Service providers: companies that help us run our business, such as payment processors, online booking and scheduling tools, email and text-messaging providers, website hosting, analytics, and customer-management software. They may use your information only to perform services for us.

• Legal and safety reasons: when we believe disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of Royal Wash and Detail, our customers, or others.

• Business transfers: if we are involved in a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

• With your consent: for example, if you give us permission to post your vehicle photos or your review on our website or social media.

5. Cookies and Tracking Technologies

Our Website may use cookies, pixels, and similar technologies to keep the site working, remember your preferences, understand how the site is used, and measure the effectiveness of our marketing. Some cookies are placed by third parties such as analytics or advertising providers.

You can control cookies through your browser settings, including blocking or deleting them. Note that disabling some cookies may affect how the Website works. You can also opt out of certain analytics and advertising tracking through tools provided by those companies, and by enabling a browser-based global privacy signal where available.

6. Text Messages and Email

If you provide your mobile number and agree to receive texts, we may send appointment confirmations, reminders, and, if you opted in, promotional messages. Message and data rates may apply. You can opt out of texts at any time by replying STOP. You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any message. We may still send you service-related messages about your appointments.

We do not share your mobile number or text-messaging opt-in information with third parties for their own marketing purposes.

7. Data Retention

We keep your personal information only as long as needed to provide our Services, keep business and tax records, resolve disputes, enforce our agreements, and meet legal requirements. When information is no longer needed, we delete it or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please take care when sharing information online.

9. Your Choices and Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Delete your personal information, subject to certain legal exceptions.

• Opt out of marketing communications, and of the sale or sharing of personal information or targeted advertising (we do not sell personal information).

• Receive a copy of your information in a portable format.

• Not be discriminated against for exercising your privacy rights.

To make a request, contact us using the information in Section 13. We may need to verify your identity before responding, and we will reply within the time required by applicable law. If you disagree with our decision, you may be able to appeal by contacting us, and you may also contact your state attorney general or other relevant regulator.

10. Children's Privacy

Our Website and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, such as social media pages, review sites, or payment and booking platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date above. If we make material changes, we will take reasonable steps to notify you, such as posting a notice on the Website. Your continued use of the Website or Services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us:

Royal Wash and Detail 1137 North Castle Heights Avenue, Lebanon, TN 37087

Email: imontez82@royalwashanddetail.com

Phone: (214) 927-2071